Support

Contact GlowNow

Email contact@glownow.london. GlowNow is operated by A & F Clubhouse Limited, company number 16614254, registered in England and Wales.

Include your booking reference when the request concerns an appointment. Never email card details, passwords or a private booking token.

Booking and payment help

• A request is not confirmed until an eligible beautician accepts and the booking screen says it is confirmed.
• Secure deposit checkout becomes available only after acceptance.
• For an urgent safety issue or an incorrect payment status, stop using the booking controls and contact support with the booking reference.
• Cancellation and refund eligibility follows the booking-specific policy shown before payment.

Android and iOS app help

The GlowNow app stores theme settings locally and keeps the active booking access token in encrypted device storage. Use “Remove saved access from device” to remove that local token.

If a request does not load, check the connection, confirm the app is the latest version, and try Refresh status. Contact support if the problem continues.

Privacy, access and deletion requests

To request access, correction, restriction, portability or deletion of personal data, email contact@glownow.london from the email used for the booking or account. State the right you want to exercise and provide enough information for GlowNow to verify the request.

Removing the app or its saved device token does not automatically delete server records. Some booking, payment, refund, safety or tax records may need to be retained as explained in the Privacy Policy.